Only domestic shipping is available currently. Please continue to check the website for information on international shipping. Thank you for your understanding.

Body products are often manufactured in a separate location from other available merchandise. As a result, products in your order may ship separately. Our goal is to have all your items sent together and arrive timely. Please check the tracking numbers for the individual items in your order. If all your items haven't arrived by the time they were expected to, please contact our customer success team via our Contact Page and they will make every effort to help you. We appreciate your patience in this matter.

All orders come with tracking information. However, if certain products ship from another warehouse, you will receive a separate tracking link for those items. To track those products, please visit the "Order Confirmed" email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. You will also receive shipping status emails for products not found in the initial tracking email after they ship.

All prices on this site are given in USD, unless otherwise specified. If you are paying by credit card in a currency other than USD, you will be charged in your own currency at the exchange rate determined by your credit card provider.

All product sales are final upon shipping. Once an order has been shipped, we are unable to cancel or make any modifications to your order. If your order has not yet been fulfilled, please contact us via our Contact Page or email, and one of our customer care specialists will respond at our earliest convenience.

Resolutions vary depending on the time of contact and the information provided. Please do not throw away products unless instructed to do so by one of our customer care specialists.

If a return is authorized by a customer care specialist, please make sure all provided documentation and information is included in the return package. Store credit may be issued, provided [the item] is returned to us in its original condition and packaging, unopened, unworn, unwashed, and with all labels attached, within 10 days of receipt.

If your order is damaged or you received the incorrect product, you are eligible for either a store credit or re-shipment of your product. All requests must be made within 10 days of delivery.

If your order does not arrive within 10 business days of the estimated delivery date, we will consider the order lost-in-transit. We then will offer a full refund or a re-shipment of the lost-in-transit order.

If you entered an incorrect shipping address, please notify us of the requested change immediately. We are only able to make changes to your shipping address prior to shipping your order. We cannot offer a refund if you notify us after the order has been shipped to the original address.

If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.

Delivery times vary by product as a result of individual production and shipping times. Times will be calculated at checkout.

Shipping prices are all given at cost and calculated based on order destination, contents, weight and size. Expedited shipping options may or may not be offered based on the product and destination. All available options will be present at checkout.

Additional customs charges may apply depending on your local government (outside of the US). These charges are paid for upon delivery, or at a held checkpoint. Please contact your local mailing service provider for specific details.

The company mailing address is listed below. Please note that we do not accept returns on body products or opened/tampered items.

That's On Me Exclusively, LLC
9722 Groffs MIll DR, STE 809
Owings Mills, MD 21117- 6341
USA

Your satisfaction is our number one priority. For all inquiries or questions, please reach out to us via our Contact Page and our Customer Success Team will happily help you out. For any questions related to orders, please ensure you include all relevant information so that our team can quickly help. Otherwise, contact us at customerservice@thatsonmeexclusively.com or call 443-315-2303 and we’ll get back to you as soon as possible.